Publications

PHSO's written evidence to the Joint Committee on Human Rights for their inquiry into the creation of a Human Rights Ombudsperson.

Our 2021-2022 Annual report and Accounts give details of our performance over the past 12 months, including financial reports and statistical information about the complaints we receive. We lay our annual reports before Parliament each year.

Our written evidence to the Joint Committee on Human Rights' inquiry on protecting human rights in care settings. This evidence details our cases in relation to human rights, along with outlining how access to justice can be improved.

This paper marks and celebrates the launch of important development initiatives including a revised Peer Review process, at the European IOI Congress in Athens in May 2022.

Our strategy sets out our vision to be a voice for improvement in public services. We will achieve this by providing an independent, impartial and fair complaints handling service, as an internationally respected public services ombudsman.

Our submission made to the consultation on the COVID-19 public inquiry draft Terms of Reference.

This investigation report sets out how the Environment Agency (the Agency) made mistakes in the way it handled an application to harness a renewable energy source. It then refused to fix these errors, causing years of suffering for the Earl family.

The results of 2021 PHSO’s stakeholder surveys are based on responses from over 4,000 members of the public, over 100 MPs and 36 external stakeholders, including other ombudsman services and advocacy groups.

The new UK Central Government Complaint Standards will help make the complaints process quicker and easier. The Standards will also help organisations learn from complaints so they can make lasting improvements to services.