Publications

Our budget and business plan for 2023-24 sets out our strategic objectives, success criteria and key deliverables for the year.

Following the release of the NHS Complaint Standards in early 2021, we ran a pilot with several NHS organisations between 2021-22 to develop supporting materials, training and guidance that would help the NHS to embed the Standards in its work.

In this report, we look at themes from maternity complaints families have brought to us, to shine a light on their experiences and encourage others to let their voices be heard.

Ombudsman Rob Behrens wrote to William Wragg MP, Chair of the Public Administration and Constitutional Affairs Committee (PACAC) with an update on our ongoing investigation into DWP's communication of changes to women's State Pension age.

The International Ombudsman Institution (IOI) carried out an independent review of the Parliamentary and Health Service Ombudsman.

Our written evidence submission for pre-legislative scrutiny of draft Mental Health Bill. In our submission we discuss our broad support of the measures in the Bill.

Our investigation into how the Hounslow Clinical Commissioning Group (CCG) processed the CHC funding and Personal Health Budget (PHB) for his father, Mr Q. He complained that the CCG did not provide the correct level of care to meet Mr Q’s assessed needs.

The coronavirus pandemic had an unparalleled impact on NHS services and on the people who use them. In August 2022, PHSO carried out research to better understand what impact the pandemic had on public attitudes towards complaining about the NHS.

The data published here includes information about the complaints received and the decisions made on those complaints in relation to the NHS in England and in relation to UK Government Departments and other public services in 2021-22.

Our 2021-2022 Annual report and Accounts give details of our performance over the past 12 months, including financial reports and statistical information about the complaints we receive. We lay our annual reports before Parliament each year.