Publications

Information on how to raise a concern, give feedback or make a complaint to a general practice, if you are unhappy with the treatment or service you, a family member or someone you care for has received from a GP practice.

Complaints and concerns are a valuable source of feedback that can help your practice improve its service. We’ve put together ten tips to help you improve the way your practice handles complaints.

You can complain if you are unhappy with the service you have received from the NHS in England. This easy read leaflet gives you ten top tips.

A report providing a number of broad recommendations for healthcare policy makers and organisations to improve older peoples’ experiences of the complaints system.

This report explains the findings of our research, highlights the issues we have identified, and sets out the action we believe needs to be taken to improve the quality of NHS investigations.