These sample letters will help you deliver good complaint handling that meets the Complaint Standards.
Sample letters
Sample letter 1: Events happened more than 12 months ago and there is no good reason for the delay
Use this sample letter if you need to decline to look at a complaint where:
- the events took place more than 12 months ago
- you decide there is no good reason for the delay.
[WORD 1.04MB]
Sample letter 2: Events happened more than 12 months ago and it would not be practical to investigate
Use this sample letter if you need to decline to look at a complaint where:
- the events took place more than 12 months ago
- you decide there is a good reason for the delay
- you have decided it would not now be practical to investigate the complaint because of the time that has passed.
[WORD 1.04MB]