NHS Complaint Standards Sample Letters
Paragraphs
Events more than 12 months old, no good reason NHS
Use this sample letter if you need to decline to look at a complaint where:
- the events took place more than 12 months ago
- you decide there is no good reason for the delay.
[WORD 1.04MB]
Events more than 12 months old, impractical to investigate
Use this sample letter if you need to decline to look at a complaint where:
- the events took place more than 12 months ago
- you decide there is a good reason for the delay
- you have decided that it would not now be practical to investigate the complaint because of the time elapsed.
[WORD 1.04MB]