News

Adopting an integrated approach to investigating complaints about health and social care has led to significant benefits, according to a new report by the Local Government Ombudsman (LGO) and Parliamentary and Health Service Ombudsman (PHSO). Published today, the report explains...

Incorrect decisions, delays and wrong advice are the top reasons for the Parliamentary and Health Service Ombudsman upholding the highest proportion of complaints about the Home Office than any other government department, a report published today reveals. The report outlines...

Following the Care Quality Commission’s (CQC) review of NHS investigations into deaths published today, the Parliamentary and Health Service Ombudsman can reveal that it has upheld 338 complaints into avoidable deaths in 2016 to date, compared to 306 complaints in...

The Cabinet Office has today published a draft Public Service Ombudsman Bill, which would bring together the Local Government Ombudsman and the Parliamentary and Health Service Ombudsman, to create a new Ombudsman service, to make it easier and more straightforward...

People who complain to the NHS are often denied the answers they so desperately need, leaving them no choice but to bring their complaints to the Ombudsman’s service.