Blog

Since becoming Parliamentary and Health Service Ombudsman in April this year, I have been working with colleagues to make PHSO a more effective service. PHSO is often the last resort for people who are dissatisfied with treatment or service they...

Today (13 September) is World Sepsis Day, a day when people around the globe come together to raise awareness of sepsis. This month also marks four years since our “Time to Act” report which made recommendations for faster diagnosis and...

Rob Behrens, Parliamentary and Health Service Ombudsman, talks about the importance of older people feeling able to complain about poor care or treatment in hospital. Reading the results of our survey of Gransnet members on the care and treatment of...

We asked some of the managers and caseworkers in our Manchester investigation team what it's like to work for the Parliamentary and Health Service Ombudsman. Here's what they said: People bring their complaint to us because their experience has given...

Accessibility was one of our top priorities when we started work on our new website. As well as making our service available to as many as people as possible, we wanted to achieve the AA standard in the big wide...